Tuesday, 15 June 2010

Phone tariffs, and bizarre ways to get them

I just had an interesting chat with Carphone Warehouse's Loyalty Team. The upshot of it is...a SIM-only tariff that costs me (well, LookBox) £5 per month, for which I get unlimited internet use1, 600 call minutes and a never-going to-need number of texts each month. Oh, and 80% off call costs when I'm roaming abroad, which is often.

There's got to be a catch, right?

Yep. It's a cashback deal. £35/month up front, and you've got to send back your 6th, 12th and 18th bill in order to get each of the £180 cashbacks. "Guaranteed" cashback, though, so if you miss your "slot", you can still claim it later.

I said, "Hang on - you already know my billing details, right? You already have my bills - you ought to, you send them to me! So what's that all about?"

"It's just what you have to do to claim the cashback."

I asked, "What happens if I can't find the bill?"

Now it gets really daft.

"That's OK. Give us a call, we'll print out another copy of the bill, and post it to you. Then you can send it to us to claim the cashback."

"Couldn't I just ask you to print out the bill and send it direct to the cashback department for me?"

"Sorry, it's just what you have to do to claim the cashback."


1 The usual "Fair Use Policy" (i.e. to be fair, please don't use it!) applies, of course.

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